Booking - Terms & Conditions
Bookings are regarded as confirmed only upon receipt of a full payment or a company purchase order.
Booking placed by purchase order are binding. Payment will be required in full for the number of candidates and duration of training specified on the order.
Candidates will not be accepted onto a course unless they can demonstrate evidence of compliance with the entry requirements for that course. Such evidence will normally take the form of valid certificate of competence. Candidates will be required to sign to confirm that they meet the pre-entry requirements inc. statement of medical fitness prior to the start of the course. If a candidate is unable to meet the pre-entry requirements they may not be able to continue with training without refund.
Provisional held requests;
We may provisionally hold a place for an agreed period of time, payment or purchase order will be required by the agreed date. A provisionally held place is not a booking and after the agreed date for purchase order or payment, may be offered to other candidates / companies.
Coursecancellations fees as follows:
More than 1 months notice - refunded full amount less administration fee of £60 per person
Between 3-4 weeks notice of course date - 70% refund is given
Between 2-3 weeks notice of course date - 50% refund is given
Less than 2 weeks notice of course date - a refund is not available
Course postponement fees as follows:
More than 3 weeks notice - no charge
Between 2-3 weeks - 20% charge to change a place, unless place can be re-filled
Between 1-2 weeks - 50% charge to change a place, unless place can be re-filled
Less than 1 week - 100% charge to change a place unless the place can be re-filled
If a candidate does not complete the course then a refund is not available.
Training for work at height may involve physical exertion in conditions of exposure to height. It is essential that all candidates are physically fit and able to carry out the tasks expected of them without risk to themselves or others.
heightec can not accept bookings for courses involving exposure to height from candidates with medical contra-indications against working at height. A non-exhaustive list of such conditions is given below.
disease / chest pain
of heights / vertigo
/ difficulty with balance
or drug dependence
illness / counselling
It is the responsibility of the individual or organisation making the booking to ensure that candidates attending the courses are free of any of the conditions described above or any other medical condition that could impair their ability on the training course to which they have subscribed.
By submitting a course booking form, the applicant asserts that candidates are physically fit for the intended course. It is unlikely that applicants can be certain of being free of contraindications without a proper examination by a GP.
Where a course has been requested by the customer to run at a location of their choice heightec will not be liable for costs incurred for any delay or disruption which may prevent successful completion of all elements of the training syllabus e.g. bad weather.
In the unlikely event that heightec should require to cancel a course e.g. due to trainer illness, heightec will offer date options to rearrange the course at the earliest convenience or a refund. However, we will not be able to reimburse for any travel or accommodation bookings or costs incurred by the customer.
In the (rare) case of a candidate failing an IRATA assessment, we will be pleased to offer two days training free of charge, although there will be a charge for the additional assessment.
Please note: Photography within our height safety training centres and of any external structures is not permitted under any circumstances.
Rev. 28.10.2010 END